We try our best to make sure that our items are described well and accurately. We cannot always anticipate all questions ahead of time however, so here is some information about how to get a hold of us.

If you have a question about an item, please send an email to: info@otakuplay.com before placing your order. Please be sure to specify in the email which item you are inquiring about.

For questions about existing orders, or any problems with a recently received order, please send an email to: orders@otakuplay.com. Please be sure to include the order number so that we can look up proper information.

If your question doesn't fall into any of the above categories, please send it to: help@otakuplay.com. Please use this email address also if you have general comments about our website, our service, or would like to suggest new items that we should offer on our website.

Vendors: If you are a vendor, and would like us to carry your products, we would like to hear from you too: help@otakuplay.com.